Support

PhyMD offers 24/7/365 VIP phone support, a dedicated e-mail support line and remote connections to the client’s system to diagnose problems. When necessary, PhyMD can diagnose and fix problems via the internet.

Our years of experience in the health care industry guarantee that you will have top-quality support, when you need it.

Software enhancements and upgrades, including system updates, are provided regularly and programming changes and updates resulting from regulatory changes in electronic claim submission formats. PhyMD will install, implement and test the changes based on the client’s scheduling and production requirements.

PhyMD configures each new system to the user’s needs. Additional support services, including on-site installation, on-site staff training and data conversions are also available.

Software customization (to meet specific user specialty requirements) and interface development services (for sharing information with other systems such as hospitals and clinical labs via HL7) are available.

PhyMD has performed full line-item detailed conversions from other practice management systems, including:

  • CBSI
  • ADS-Medics Elite
  • Medical Manager
  • Misys-PM and Tiger
  • Turbo
  • MDP
  • ProtoMed
  • Medisoft
  • Lytech